You may cancel your subscription at any time.
To cancel your subscription, log in to your account and select "Cancel Subscription" from the Billing page. After your cancellation is completed successfully, you will receive a confirmation email.
If you are unable to find the cancellation option, please contact our customer support team at support@cellphonelocator.net for assistance.
Canceling your subscription will prevent future recurring charges. Unless otherwise stated, cancellation does not automatically result in a refund for payments that have already been processed.
If you have not used the service after a transaction, you may request a refund within 14 days of the transaction date.
Once the service has been used, the transaction is generally non-refundable, except where a refund is required by applicable law.
Refund requests are subject to our Terms of Use and the conditions described in this policy.
To request a refund, please contact our customer support team at support@cellphonelocator.net and provide the relevant account or transaction information.
If your refund request is approved, the refund will be issued to your original payment method.
For credit or debit card payments, it may take approximately 7–10 business days for the refund to be processed and reflected in your account, depending on your payment provider or issuing bank.
If you have been notified that your refund has been processed but the amount has not yet appeared in your account, please first check your account statement and allow sufficient time for your payment provider to process the refund.
If you still have not received the refund after the applicable processing period, please contact your payment provider or issuing bank. You may also contact our customer support team at support@cellphonelocator.net for assistance.